Privacy Policy

At Sotto, we’re committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, process, and disclose your information across all our operations, including when you use our website, services or interact with us directly.

1. Information we collect

Personal Information

This includes any information that can be used to identify you, such as your name, email address, company name, phone number, and transactional information.

Usage Data

Information on how you access and use our services, including your IP address, browser type, and web pages visited.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information to personalize and enhance your experience.

2. How we use your information

• To provide and maintain our service.
• To notify you about changes to our service.
• To allow you to participate in interactive features when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our service.
• To monitor the usage of our service.
• To detect, prevent, and address technical issues.
• To provide you with news, special offers, and general information about other goods, services, and events that we offer.

3. Legal basis for processing personal information (GDPR)

For individuals from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information concerned and the specific context in which we collect it. We will generally collect personal information from you only where:

• We have your consent to do so,
• Where we need the personal information to perform a contract with you, and
• Where the processing is in our legitimate interests and not overridden by your rights.

4. Your data protection rights under GDPR

If you are a resident of the EEA, you have certain data protection rights aimed at enabling you to control your personal information. These rights include:

• The right to access, update, or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

5. CCPA privacy rights

If you are a resident of California, you have specific rights regarding access to your personal information, including:

• The right to know what personal information is being collected.
• The right to know whether your personal information is sold or disclosed and to whom.
• The right to say no to the sale of personal information.
• The right to access your personal information.

6. Data retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent required to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Data security

We value your data security, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

8. Cookies and similar tracking technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Other tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our services.

Types of Cookies We Use

Essential Cookies

These cookies are required for our site and service to function properly. They authenticate users and prevent fraudulent use of user accounts, as well as enable website features without which you cannot fully use our services.

Performance and Analytics Cookies

These cookies gather data on traffic to our website and how users interact with it. The data collected does not identify any individual visitor and is aggregated. It includes the number of visitors to our site, the pages they visited, the time spent on those pages, and the types of searches done on them. We use this information to help operate our site more efficiently, gather broad demographic information, and monitor the activity level on our site.

Functionality Cookies

These cookies allow us to remember your choices when you use our website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use our website.

Targeting and Advertising Cookies

These cookies track your browsing habits to enable us to show you advertising that is more likely to be of interest to you. They also use information about your browsing history to group you with other users with similar interests. Based on that information, and with our permission, third-party advertisers can place cookies to show adverts that we think will be relevant to your interests while on third-party websites.

Managing Cookies

You can manage the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

9. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service prior to the change becoming effective.

10. Governing laws and jurisdiction

In the event of any disputes or claims related to this Privacy Policy or our services, such disputes shall be handled under the laws of the People’s Republic of China. Any legal actions or proceedings arising under or related to this Privacy Policy shall be brought exclusively in the courts located in Shanghai, China.

11. Contact us

If you have any questions about this Privacy Policy, please contact us or send an email directly to legal@sotto-solutions.com.